AAG™ Global Members are committed to providing Global travelers with unparalleled levels of safety, service and reliability. The AAG™ Global Standards of Excellence establish the highest standards of safety and service in the air and are intended to assure travelers with seamless, unrivaled service, safety and reliability. These standards are audited, independently, by Argus, which has recognized AAG™ Global Standards of Excellence as the highest in the industry
Aircraft
All AAG™ Global aircraft will be twin engine, assuring travelers with the added security of a second engine. AAG™ Global travelers prefer to travel in the Sikorsky S-76.
Two Pilots
All AAG™ Global flights will be operated by a crew of two (2) pilots.
Floats
When flight path includes flight over water, the aircraft will be armed with floats. This ensures all passengers onboard are provided the time and ability to disembark the aircraft in the unlikely event of an emergency water landing.
Insurance Minimums
AAG™ Global members must carry the prescribed minimum insurance on all aircraft. AAG Global establishes this minimum.
Minimum Equipment List (MEL)
AAG™ Global member aircraft must be equipped with equipment prescribed by AAG™ Global. All equipment must be operational in order for aircraft to be deemed acceptable for safe flight. Should a component fail to operate correctly during checks, the MEL is referenced. If a required piece of equipment is found to malfunction and is un the MEL, the aircraft is deemed unsafe to proceed with flight until the problem is addressed and declared to have met the MEL and released for flight.
Safety
AAG™ Global Members adhere to the most stringent maintenance and preflight protocols in the aircraft industry. Such unwavering commitment to safety is the most effective tool in incident prevention. In the event of an incident, however, Global Members are prepared.
Flight Monitoring
Each flight is assigned a dispatcher who follows all movements of the aircraft from the time it departs the flight origination location until it returns safely to base. There is no exception. AAG™ Global Members also provide real time information to many traveler contacts who request to be advised of all movements of their principals.
Emergency Response
AAG™ Global Members have a step-by-step procedure on how handle an in-flight emergency. For example, if a flight is overdue and dispatchers are unable to pinpoint an aircraft's precise location and the aircraft is officially declared overdue and missing, which triggers the Emergency Response Procedure. This includes:
• Personnel notification tree (including order of contact)
• Each person has a specific duty to be performed
• Designation of public information contact
AAG™ Global Members conduct Emergency Response Drills regularly so all personnel are correctly trained and clear on their role in emergency response. AAG™ Global provides detailed EMR procedures to Members.
Passenger Onboard Evacuation Procedure
Each time a traveler boards the aircraft the following information is reviewed:
• Familiarization with all aircraft doors
• Locks
• Emergency handles
• Under seat flotation devices
• Location of emergency procedure instruction cards
• No smoking procedure
• Location of fire extinguishers
• Location of first aid kit
• Deplaning procedure: No passenger shall attempt to disembark without assistance from a crewmember.
Crew Members Qualifications
Every AAG™ Global member pilot must carry a current license that shows they have meet all their country's requirements to operate as a Part 135 or equivalent pilot. AAG™ Global captains should receive IFR Check Rides every six months as well as VFR Check Rides every 12 months. Captains must also attend Flight Safety Simulator training annually.
First Officers must pass VFR Check Rides every 12 months.
All crewmembers must provide AAG Global members with a First Class Medical exam, or its equivalent, every six months.
Emergency Training For Crew
AAG™ Global Members shall conduct in house CPR and Advanced Life Saving (AED Defibrillator) training for all crewmembers every 12 months.
Basic first aid training shall be conducted in house for all crewmembers every 12 months.
Alcohol & Drug Testing
Mandatory alcohol and drug testing is conducted regularly for all crewmembers.
Crew Uniforms
AAG™ Global Members each adopt a standard uniform that reflects the stature of AAG™ Global and its travelers. Crewmembers shall be in uniform at all times when attending to AAG Global travelers.
AAG™ Global has established guidelines for facial hair allowable to ensure all crewmembers present a neat clean and professional appearance at all times.
Daily Crew Scheduling Briefing
All captains receive a personal briefing on daily flight schedules prior to departing the flight center. The between Operations and Crew is an integral component of assuring the highest level of service for AAG™ Global travelers.
Operations
Operations Center and AAG™ Global Reservations facility should be staffed around the clock, every day.
Dispatch Qualifications
AAG™ Global dispatchers and Flight Operations Manager shall receive extensive training and be certified in their country of operation.
Computer Based Scheduling
AAG™ Global makes available to all Members Aviation Information Services (AIS) scheduling based software, including the Millennia upgrade.
Computer based software enables Members to maintain real time information, passenger database, FBO data base and electronically generated trip sheet, traveler manifests and confirmations, providing documentation of all facets of the scheduling process.
Reservations Protocol
The often frenetic pace of our industry dictates that reservations be transacted via e-mail. AAG™ Global provides a dedicated e-reservations system that ensures efficiency and reliability for travelers making reservations. All dispatchers have access to this e-reservations site, which keeps dispatch apprised of reservations as they are received by the Global Member.
When reservations are confirmed, all members of the dispatch team also receive a copy of the confirmed reservation, eliminating the potential for double booking. Travelers are provided confirmations and itineraries electronically.
AAG Global Traveler Services
Traveler Profile Data
To ensure all Global travelers are given individualized service, AAG™ Global Members draw from a database of Global travelers that provide a detailed traveler profile. Details recorded and available to members include common travel itineraries, personal catering preferences, medical requirements, family information, etc. The database is updated continuously by Global Members.
Common Sense Attention To Detail
- Traveler assistance is extended when boarding and disembarking the aircraft.
- Luggage handling always is provided by crewmembers.
- Special consideration is given to sensitive travelers, such as nervous flyers and children.
- It is common practice to shut down the aircraft during the boarding process for such travelers.
- Operational updates and flight restrictions that may impact traveler flight are passed on to passengers to minimize inconvenience.
Aircraft Pre Positioning
AAG™ Global aircraft should be on location 15 minutes prior to the requested pick up time. When availability permits, AAG Global aircraft can pre-position earlier for an additional fee.
On Board Catering
AAG Global Members provide standard onboard catering and will arrange additional catering if requested by Global travelers. Vendors providing services to Global travelers are screened to be certain their level of service is comparable to that of AAG Global.
Ground Transportation
AAG™ Global Members provide ground transportation for travelers, when requested. AAG Global must screen potential transportation vendors to be certain they meet AAG Global standards of service and safety.
Post Flight
It is standard practice to follow up flights by new travelers or returning travelers with a thank you note and to offer to provide additional information on AAG Global and the Member's operations. New travelers should be offered a conversation on AAG™ Global operations and the Member's company.
AAG™ Global Members conducts random telephone surveys to be sure travelers are satisfied with Member service and have an opportunity to suggest improvements or additional services.